Privacy Policy

Last Updated: 17/06/2026

At Heart & Home Companions, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you contact us or use our services.

Who We Are

Heart & Home Companions provides companionship and support services to older adults in Gornal, Sedgley, Kingswinford, and surrounding areas.

For any questions about this Privacy Policy, please contact:

Heart & Home Companions
Phone: 07812 031637
Email: [Insert Email Address]

Information We Collect

We may collect the following information:

Name
Address
Telephone number
Email address
Emergency contact details
Information relating to service requirements
Notes relating to appointments and support visits
Any information you voluntarily provide to us

How We Use Your Information

We use your information to:

Provide companionship and support services
Respond to enquiries and requests
Arrange appointments and visits
Communicate with clients and family members where appropriate
Maintain accurate service records
Improve our services
Meet legal and regulatory obligations

How We Store Your Information

We take reasonable steps to keep your personal information secure and confidential.

Your information is stored securely and is only accessible to authorised individuals who need it to provide services or manage bookings.

We retain personal information only for as long as necessary to provide services and comply with legal obligations.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information only when:

You have given consent
It is necessary to provide our services
We are legally required to do so
There is a safeguarding concern that requires action

Your Rights

Under UK data protection law, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Withdraw consent at any time
Object to certain processing activities
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit the ICO website.

Website Enquiries

If you contact us through our website, email, or telephone, we may keep a record of your enquiry so that we can respond effectively and provide requested services.

Our website may use cookies to improve user experience and help us understand how visitors use the website.

You can choose to disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Heart & Home Companions
📞 07812 031637
📧 [Insert Email Address]
📍 Gornal, Sedgley, Kingswinford & Surrounding Areas